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(413) 533-8585
386 Meadow Street | Chicopee, MA 01013
Conveniently located across from Callaway/Spalding Golf
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FAQ's in Chicopee, MA

Can I take my vehicle where I want to have it repaired?

Yes. As owner of the vehicle you have the right to choose where your vehicle is repaired. Most insurance companies have shops they work with on a regular basis and receive a discounted rate. You do not have to agree to work with the shop the insurance company recommends even if the insurance company says it will cost you extra if you take the vehicle somewhere else. Rest assured, we guarantee there will be no additional charge to you as we work with all major insurance companies.

Do I have to get more than one estimate?

No. There is no law in the state of Massachusetts that says you have to get more than one estimate. If an insurance company asks you to get more than one, explain to them that you would prefer to work with Tellier Auto Body Inc. If they need more than one estimate, they can have one of their appraisers take a look at your vehicle. If the insurance company gives you an estimate, we will repair your vehicle according to their approved estimate and contact them directly if any additional supplements are needed.

How long will the repairs to my vehicle take?

Quality repairs begin with a detailed written estimate. However, damage is often hidden and cannot be discovered until your vehicle has been disassembled. If this happens, your vehicle’s completion date may need to be revised. We will keep you informed throughout the repair process. We assure you we will return your vehicle to you as quickly as possible without compromising the quality of the repairs.

I have a brand new vehicle that has been involved in an accident; can it look new again?

Yes. Tellier Auto Body, Inc is a certified Glasurit dealer. We employ a state-of-the-art process and Glasurit paints that enable us to accurately match your vehicles finish.

Will my insurance company pay to paint my entire vehicle?

No. the insurance company will only pay for those damages that occurred due to the accident.

Do I have to pay a deductible?

Whether or not you are responsible for deductible is determined by your insurance policy and who was at fault. It is best to contact your insurance company or agent to determine whether or not you’re deductible has been waived or if you are responsible to pay it. If you are responsible for a deductible, your payment will be due to us upon completion of the repairs to your vehicle.

What forms of payment do you accept?

Insurance Checks, Bank Certified check, Money orders and credit cards.

Can other repairs or services be done on my vehicle while it is in your shop?

Yes, just be sure to notify your estimator of the repairs or services that you would like performed, so that he or she can make the necessary arrangements. We would be happy to complete other repairs to your vehicle.

If my vehicle has frame or unibody damage, will it drive and perform like it used to?

Yes, if it is repaired properly. If it is damaged to the point of jeopardizing the structural integrity, or is a safety issue, we will advise the insurance company to total the vehicle.

Are rental cars available?

Yes. Hertz Rental Cars is our partner. We can either make the arrangement for you or assist you in the process.

Do you have towing available?

Yes, if you need to have your vehicle towed to us, just give us a call and we will arrange the towing. We have 24 hours services.

If I need my vehicle towed who will pay for it?

As long as it is accident related we will pay for the tow and include it on the repair estimate or bill the insurance company separately.

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Phone: (413) 533-8585
Address: 386 Meadow Street
Chicopee, MA 01013
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